California Health & Human Services

California Health and Human Services Agency oversees 11 departments and 5 offices that provide a wide range of services to Californians. CHHS has been a recognized leader in data and innovation as it moves forward with the goal of making California the healthiest state in the nation through various efforts.

Client need

CHHS initiated the Data Commons project to improve communication and collaboration amongst  advocates, practitioners, subject matter experts, and government staff using data to improve health and human service delivery. CHHS sought CivicMakers’ service design expertise to better understand stakeholder needs  and develop the Data Commons platform.

Results

1. Conducted 40+ interviews with internal and external stakeholder groups to develop personas, or written description of potential users

2. Facilitated 2 co-design sessions allowing people representing persona groups to weigh-in on the overall vision and desired features and functionality of the Data Commons

3. Created roadmap for the development of the Data Commons