Through our consulting practice, we help our clients listen more closely to their key audiences and apply collaborative frameworks to design services that improve interactions between public sector service providers and their customers, be they constituents, clients or users.

Our team is a group of highly experienced, cross-disciplinary, super fun human beings. We have worked across sectors with the leading civic agencies and organizations. We co-create and test solutions with you to learn what works in the real world and strive for replicable, adaptable, evidence-based results.

Learn more about all of the services we provide below.

  • Strategy

    • Digital Strategy

    • Service Design

    • Business Development

    • Product, Market, & User Research

    • Branding & Communications

  • Training

    • Human-Centered Design

    • Design Thinking

    • Innovation Culture Academy

    • Lean Methodologies

    • Custom Trainings

    • Learn more

  • Community Engagement

    • Public Involvement

    • Facilitation & Dialogue

    • User Research

    • Events & Convenings

  • Digital

    • Software Evaluation & Implementation

    • Web, Social & Content Marketing

    • Product Development

    • Digital Engagement

Featured Client Case Studies

CHHS sought CivicMakers’ service design expertise to better understand stakeholder needs in order to develop the 1849 Collaborative platform, which promotes collaboration around health and human service data.

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The CivicMakers team is training all 400 City of San Rafael staff in human-centered design and applying service design to improve City services and to support a culture of innovation throughout the organization.

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The Startup in Residence Program connects government agencies with innovative startups to develop technology products that address civic challenges. CivicMakers is providing training, marketing and program strategy to grow this signature initiative.

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