Public Impact Design for Community Engagement Training

April 27, 2018 @ 8:30 am - 3:00 pm

Join us for a special edition of our Public Impact Design training focused on human-centered techniques and tools for effective and equitable Community Engagement. 

Every organization needs to connect with key audiences and stakeholders to be effective. The practice of community engagement is well established, but what does it look like to apply an iterative, human-centered approach to your outreach efforts? Through this one day, hands-on training you will learn to “up your engagement game” through the applied practice of Public Impact Design – an innovative method designed specifically for the unique context of the public sector that integrates human-centered design, reflective practice, and systems thinking.

This approach can be applied to your engagement strategy, outreach collateral, project messaging, workshops, online engagement, and more. We’ll cover all levels of community engagement programs, including efforts to inform, consult, involve, collaborate, and empower.

We’ve found that integrating Public Impact Design into public participation:

  • Builds ownership and trust by meaningfully engaging participants early in the process

  • Minimizes assumptions through an understanding of local context, thereby producing more sustainable and equitable outcomes

  • Fosters creativity and continual improvement

You will be introduced to the following tools and techniques and will have the opportunity to apply several of these to your real world engagement challenge:

  • Creating an engagement strategy

  • Stakeholder analysis

  • Tools & techniques assessment

  • Human-centered design

  • “User” interviews, testing & research

  • Ideation & co-design sessions

  • Digital engagement platforms

  • Prototyping

Who is this training for? Anyone who works closely with the public, including:

  • Government Agency Staff

  • Nonprofits and Foundation Staff

  • Social Entrepreneurs

  • Civic Technologists

Can I bring a colleague? Yes! It’s even more fun that way.

Is the Intro to Public Impact Design a required prerequisite? No, anyone is welcome to attend this training, which will also include foundational concepts from our Intro to Public Impact Deisign training. However, if you have already completed our Public Impact Design training, you are also encouraged to sign up for the Community Engagement training, which will cover many new concepts.

Here’s what people are saying:

“It was so awesome to be able to have the tools to listen to a problem and systematically develop solutions. Also, I am a hands-on learner, so the project-based learning was very helpful.” – Content Strategist, Office of Innovation

“It was a fun, creative way to apply a new thought process to our daily work!” – Director of Constituent Affairs, Office of Civic Engagement

Questions? Please email

CivicMakers strives to make our events and trainings accessible to everyone. Discounts and scholarships will be assessed on a case by case basis. Please send us an email if you need financial assistance.


Impact Hub San Francisco
1885 Mission St.
San Francisco, CA 94103 United States