2019 brought a number of exciting firsts for CivicMakers. We won our first city-wide strategic planning contract with the City of Hayward. We integrated human-centered design into program evaluation with the San Francisco Office of Economic and Workforce Development. We collaborated with other firms to co-design a unique training for frontline employees at the San Francisco Municipal Transportation Agency that blends safety, service and empathy.
Through all of this rewarding work, we continued to hone our practice and refine our unique contribution to the civic innovation ecosystem. We fortified our line of service offerings, including in the application of human centered design to strategic planning, change management and community engagement. We also learned which of our custom trainings resonated best with our public sector clients. In addition, we wove a throughline of design research across projects, adding more rigor and strengthening our capacity to measure impact.
As systems thinking remains core to our overall approach, we appreciated the opportunity to work in various fields that intersect and impact cities and their residents:
- Economic Development
- Affordable Housing
- Smart Cities & Digital Privacy
- Urban Planning
- Policy Implementation
- Environment & Climate Change
- Accessibility of Government Services & Digital Transformation
- Public Arts
We are looking forward to where our team’s multi-disciplinary interests will take us in 2020. Some dream projects include strategic planning for climate adaptation, co-creating city engagement principles with residents, facilitating a large-scale/deeply-embedded innovation lab, and applying the civic council model to multi-stakeholder collaboration and decision-making.
Read on for more detail on what made us proud in 2019!
Table of Contents
- Projects That Made Us Proud
- City-Wide Strategic Planning – City of Hayward!
- Program Evaluation + Service Design – SF Office of Economic and Workforce Development
- Learning Labs – City of San Rafael & CalVCB
- Trainings & Workshops
- 2019 in Impact
- Team Reflections
- Ways to Engage With Us in 2020
- Learn with us!
- Work with us!
- Share with our community!