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We know there’s no one-size-fits-all approach to stakeholder engagement, service design, or civic innovation.

That’s why, on each project, we carefully consider context and conditions. We leave preconceptions at the door and draw on a wealth of methodologies and tools to create a fertile environment for facilitating dialogue and unearthing solutions. Take a deeper dive to learn about our approach, or explore our services below.

Our Approach


For every challenge, we come in with an open mind and an inquisitive spirit. We help surface insights by engaging individual people where they are, in the way that is most accessible to them.


We dive deep to understand people’s pain points, needs, hopes, and concerns. We examine how people relate to each other, and make visible the multiple, intersecting, and layered systems and perspectives that affect decision-making.


We know what works in the real world, understand the unique challenges of the public sector, and want to see our partners continue to succeed. That’s why we work with our partners to turn learning into tools that build your capacity to take on future challenges.

Our Services

We carefully select the right tools for each unique community, context, and challenge.

Who We Work With

“This has been a tremendous effort and exceeds expectations of what I expected we’d be able to accomplish through your involvement in this planning grant. This may change the game when it comes to connecting our unhoused to workforce services that can set them on a path to stability.

Noelle Simmons Chief Deputy Director, San Francisco Department of Homelessness and Supportive Housing