LEARNING: an equitable exchange of knowledge and experience among peers
LAB: a place for experimentation
Our signature “Learning Lab” is an immersive learning and engagement experience for cross-departmental teams in public institutions. We originally co-designed this learn-by-doing program with one of our clients to offer learners the opportunity to build skills in creative problem solving, while strengthening human connections within teams and across organizational silos.
Over the course of six sessions, participants work in small teams and apply Human-Centered Design (HCD) methods to address a real world challenge, while also skilling up on project management, effective communication, data synthesis and more. The Learning Lab culminates in a “Demo Day” where each team presents the prototypes they developed to their peers, organizational leadership and, when appropriate, community members to see where their insights informed decision making.
This HCD learning experience differs from others in that it allows learners to immediately apply tools and techniques to public sector challenges. That means the Learning Lab makes space for considering greater complexity and constraints, organizational hierarchies, and the higher stakes that come with serving communities with diverse needs.
Below are some of the skills gained and shared in a Learning Lab:
- Conducting stakeholder interviews
- Sharing research insights
- Data synthesis & analysis
- Team and people management
- Collaboration & interpersonal skills
Learning Labs are adaptable to many contexts, from cross-departmental collaboration to a focused project team. We can also vary the types of sessions and workshops based on participant need, including:
- Virtual facilitation
- Design challenge/problem definition
- Rapid prototyping