Public Impact Design

Human-centered problem solving for public practitioners

Our signature half-day training provides an introduction to Public Impact Design, a methodology we developed which blends human-centered design with systems thinking and reflective practice – three powerful, collaborative frameworks for problem-solving and creating change within systems, organizations, and individuals.

In this hands-on training, participants have the opportunity to learn how to use the following tools to move the needle on their own real-world challenges:

  • Human-centered design to (re)design services, programs, and policies with those who will be impacted
  • Empathic listening and effective interviewing techniques
  • Systems thinking for designing solutions within complex systems
  • Sketching and prototyping designs and iterating based on real-time feedback
  • Reflective practice as a means of self-evaluation and continuous learning

Read more about the framework here.

Applied Public Impact Design

In addition to custom trainings for departments and organizations, we offer a series of Applied Public Impact Design trainings in the following categories:

  • Program Evaluation
  • Strategic Planning
  • Community Engagement


This training is worth your time, but don’t just take our word for it!

  • “Loved this – so useful. Will be thinking about it a lot in the days and weeks to come!”
    – Civic Technology Consultant
  • “Lots of fun, very informative and engaging. Looking forward to more!”
    – Government Innovation Strategist
  • “Great mix of learning systems/design thinking ideas and putting them into practice.”
    – County Logistics Manager

Upcoming Trainings