We design with, not for communities. Our holistic approach to community engagement integrates stakeholder input throughout the process – from establishing relationships to navigating differences and reaching consensus.
We start by understanding how people would like to be engaged and what issues are important to them. These inputs guide us in creating highly customized engagement plans that lead to real community insights.
Because of our focus on meeting people where they are at, our community engagement programs:
- Reach broad and representative audiences. We employ equity frameworks when developing messaging and select outreach channels to ensure the most vulnerable and historically underrepresented are not left out. We meet people where they are – both literally (via pop-up workshop and online engagements) and emotionally (by being present with whatever they are experiencing).
- Build consensus among diverse groups. We establish strong relationships of trust with even the most skeptical community members and ensure their voices are heard. We have seen how individuals are more willing to embrace outcomes they helped to shape.
- Are inclusive and accessible. We carefully select the appropriate facilitators, blend online and offline opportunities, cultivate community partnerships, and (whenever possible) compensate those with lived experience of the issues at hand to play a meaningful role in the design and rollout of our projects.