Blog Post
Coaching Equity-Centered Design Thinking
At the start of June, we kicked off the newest Innovation Team offered by the City of Sunnyvale. This project…
Category: Learning Labs
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Blog Post
Commitments to Inclusive & Accessible Learning Space
It’s been two years since we piloted our Learning Lab at the City of San José - how the time…
![A screenshot from Demo Day #5. On the right side is a column of participants on video while Kelli Parmley (Assistant Director Of Human Resources, City of San Jose) shares a slide. The slide is titled]()
Case Study
City of San Jose Innovation Learning Lab
![Aha Moments Slide from City of San Jose Innovation Learning Lab]()
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Journey Mapping
Last Updated: November, 2021 Think of the journey map as a glorified table that helps you map different types of…
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Stakeholder Identification
Last Updated: November, 2021 A key step to engaging the humans in human-centered design is identifying your stakeholders. This framework…
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Communications Strategy & Messaging Guidelines
Last Updated: November, 2021 When engaging stakeholders (whether it be the general public, partners, staff, etc.), it is important to…
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Interview Protocol
Last Updated: November, 2021 The Stakeholder Interview is one of the most powerful tools in the human-centered design toolbox. Interviews…
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Case Study
City of San Rafael Innovation Learning Lab
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